How to Cancel DStv Subscription

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DSTV was launched in the year 1995 and has since then grown to become one of the largest Pay TV Satellite television out there.

Regardless of this, you might still want to opt out of their services. Whether you are switching to another satellite TV provider to lower your monthly costs or you don’t need their packages anymore, you can easily cancel your DStv subscription. 

How to cancel DStv subscription.

When cancelling your subscription, the procedure is fully dependant on the method you use to pay your monthly fees. I.e Mesa and guys using Debit cards use different method of cancelling. 

How to cancel subscription via the DStv self-service portal 

  • On your browser’s search tab type in DSTV address.
  • Sign in with your surname, mobile number, smartcard or customer number. 
  • Select account
  • On the ‘Account’ page, you will see the link. Press it and move to the next step. 
  • You will be redirected to a page where you will view your current package as well as a list of all the packs offered by the company that you can downgrade or upgrade to. A list of add-ons is also available.
  • Follow on-screen instructions to complete the procedure. If prompted to confirm the action, make sure you press on the right button. 

How to cancel DStv debit order 

Fill in a DStv cancellation form or revoke instructions via writing at any of their branches a month before your next billing cycle. It will give the management an ample time to work on your request within the last month you need to enjoy the services. 

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Using DStv cancellation contact details 

You can also terminate your account by contacting the support team. 

  • Head office: Sarit Centre first floor, Westlands, Nairobi Phone 1
  • +254 020 4236000 Phone 2: +254 7110 66000
  • Shortcode: 22788 
  • DStv cancellation email: 
  • Twitter: @DStv_Kenya 
  • Facebook: @DStvKenya 
  • USSD: *423#