Life happens and you end up forgetting to pay up all your bills, if this happens with your GOtv decoder and it doesn’t automatically reactivate after you’ve made your payment. In this kind of situation there are several ways to activate your decoder.
Activating GOtv Decoder Methods;
Activate GOtv through SMS
Just send a text message with the word ‘Reset’ followed by your GOtv IUC number to 22688. After which you should receive a message informing you about your decoder status.
Activate GOtv decoder through *423#
Using the USSD Code *423# using your phone and follow the prompts to activate your decoder
Activate GOtv online
Simply visit the GOtv Easy Self Service Section on their website to activate: http://eazy.gotvafrica.com/en/ke
After which head over to ‘Activate’ Select ‘ Fix errors’. Fill in your IUC Number, and select ‘GOTVE16’ and click Fix errors.
Contact GOtv customer care
Reach out to the GOtv customer care through;
Twitter: https://twitter.com/GOtvKenya or
Help Numbers:0711 066000, 020 4236000, 0711 066555, 020 4236555
for assistance with reactivating your decoder.