The best thing about GOtv Kenya is the fact that you can change or upgrade the subscriptions that any user is on.
This process has been made easier through a number of ways that the service provides.
How to change GOtv package via SMS
One of the easiest and fastest ways to change your GOtv subscription is through the use of an SMS. Send an SMS ‘UPGRADE IUC NUMBER’ to 22688, or call customer care and request for an upgrade.
How to change GOtv package online
When you visit the GOtv website, there’s a section for “Easy Self service”. Through this section you can manage your subscription, find nearest GOtv dealers, upgrade/downgrade a subscription, clear error codes among many other things GOtv services.
To change your package;
- Simply log in into your GOtv account
- Select the package option you want to upgrade or downgrade to
- Click next, click pay button and choose your preferred method of payment.
- Enter all the required information to complete your payment and your new package will be activated in five to ten minutes.
How to manage your subscriptions
If you were late in paying the monthly subscription charges and your decoder fails to reactivate automatically, a subscriber could embark on one of the following methods to reactivate their decoder.
You can activate your GOtv decoder by sending an SMS with the word “Reset” to 22688 and wait for their response or by dialing *423# from your mobile phone and following the user prompts provided. The customer should ensure that the decoder is powered on while carrying out these operations.
Alternatively, you could as well re-activate GOtv Kenya online, just visit their website and log in using your surname or mobile number and IUC number on your decoder as the password. Go to “Clear your error” Tab and select E16 and click on the ‘Reset device now’ tab.