If you ever find yourself in such a situation, don’t fret, there is a chance to get your money back.
Well here are a few ways you can do this;
Send the MPESA transaction using the SMS code 456
If you send money to the wrong number, send the confirmation message to 456. This is a free text.
Safaricom should reply in less than 5 minutes with a confirmation message.
Mostly this doesn’t take more than 2 hours to resolve, unless it’s really late at night, in which case you will have to wait till morning to get your money reversed
Using the MPESA Hakikisha
Safaricom now gives customers 25-seconds to confirm the money’s recipient after sending the money.
If the prompt shows a different name from the one intended, you should reply by sending any number or letter, and you will reverse the payment made to the wrong person.
Visit an M-Pesa agent
Carry your National ID card that you registered your number with when visiting the MPESA agent who will in turn call Safaricom requesting a reversal of your monies.
Call Safaricom Customer Care
Dial 100 for prepaid customers and for 200 for postpaid customers and follow the instructions prompt on the other end and wait for a Customer care agent to assist you.