How To Reverse M-Pesa Sent To Wrong Number

Mpesa Till Number
Mpesa Till Number

If you ever find yourself in such a situation, don’t fret, there is a chance to get your money back.

Well here are a few ways you can do this;

Solution 1

Send the MPESA transaction using the SMS code 456

If you send money to the wrong number, send the confirmation message to 456. This is a free text.

Safaricom should reply in less than 5 minutes with a confirmation message.

Mostly this doesn’t take more than 2 hours to resolve, unless it’s really late at night, in which case you will have to wait till morning to get your money reversed


Solution 2

Using the MPESA Hakikisha

Safaricom now gives customers 25-seconds to confirm the money’s recipient after sending the money.

If the prompt shows a different name from the one intended, you should reply by sending any number or letter, and you will reverse the payment made to the wrong person.

Solution 3

Visit an M-Pesa agent

Carry your National ID card that you registered your number with when visiting the MPESA agent who will in turn call Safaricom requesting a reversal of your monies.

Solution 4

Call Safaricom Customer Care

Dial 100 for prepaid customers and for 200 for postpaid customers and follow the instructions prompt on the other end and wait for a Customer care agent to assist you.

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