If you send money to the wrong Safaricom M-Pesa till number, you can reverse the money but it’s not as easy as when you send it to a Safaricom number.
You can reverse this in three steps;
Reach out to Safaricom Customer Care through 100
Safaricom will hold the money in the till number not to be utilized, they will then call the owner of the till number to confirm whether they received the cash and to inquire whether they offered you a service. If the owner confirms that they offered service, Safaricom will call you back to ask whether you were offered the service, if you say that you were not served, they will call the owner again to ask whether they will agree to reverse or not.
The till number owner will be asked whether they will accept reversal or not, if they refuse to accept, Safaricom will finally call you to inform you to report to the police for a complaint.
Reversing money sent to a wrong till number is cumbersome, so it’s vital that you confirm you are sending money to the right till number.